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Subscribe for important ISP notifications list. These are direct
messages from Tim as new information, upgrades, and urgent info is made available. It is
recommended for assurance that you subscribe with 2 different email addresses from 2 different
domains and even a free email at yahoo or hotmail in case of emergencies.
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| Click here to submit a trouble ticket. | This trouble ticket system is mostly for our ISPs which are hosting websites for clients. Behind this trouble ticket system are 1 full time customer satisfaction executive and 12 around the clock technicians. If you use this system you will be charged $1.33 per minute billed in 1 minute increments.
If you have purchased a trouble ticket system from P.E.E.L. Inc. you are allowed up to 1 hour per month level 1 support free if you escalate your ticket to us from inside your own trouble ticket system. If you do not have your own trouble ticket system you may use this one, or you can ask P.E.E.L. Inc to install one for you for $25.00 per month. Simply put in a ticket here to request one. |
| Click here to get Tim's Hotline software. | Every ISP should have Tim's Hotline software. If you have a downline you should encourage them to get Tim's Hotline also. Click here to get Tim's Hotline software instantly. |
| Click here to get free forum support. | Our forum has a community of over 4,500 members including hundreds of our ISPs. If you would like to ask general questions about the ISP business, marketing, etc. this is a great place to get help for free. The forum is not the place to post notices about websites or servers not working. Keep in mind our technicians do not watch the forum. If you are in need of a tech to help you use the trouble ticket system. |
| Click here to get free ISP University training. | We have built and continue to build the ISP University at ISPuniversity.com to help you better understand your ISP business. There are hundreds of pages of information and over 25 automated quizes to test your knowledge. |
| Search our free knowledge base. | We continue to add questions and answers into our knowledge base as we provide answers in our ticket system. This is a free resource that will let you search hundreds of questions asked by other ISPs to quickly find your answer free. We also dynamically list the top 5 most asked questions. |
| Purchase support minutes. | If you would like to use our trouble ticket system to get support directly from our technicians you can use this form to put money on your account. We will only bill your account in 1 minute increments at $1.33 per minute for trouble ticket support. |
| Purchase telephone support. | If you would like help over the telephone understanding or setting up your business you can use this form to put money on your account. We will only bill your account in 1 minute increments at $2 per minute for telephone support. |
| See our directory of support personnel. | See the people behind the scenes supporting our ISP opportunity. |
| Click here to submit an auto debit form for your checking account. | If you would like to have us auto debit your checking account via ACH on a monthly basis use this form. |
| Get a free easy to use FTP program. |
This is a very easy to use free ws cute FTP program.
click here to download unzipped program.
click here to download zipped program.
There are tons of tutorials on the internet on how to use FTP:
Click here for ftp tutorials found on Google.com
Click here for ftp tutorials found on Yahoo.com
Click here for ftp tutorials found on AltaVista.com
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| Order unique IP addresses. | If the reason you want a unique IP address is so you can see your website before it resolves to the server, it is not necessary to have a unique IP for that reason. Please click here to see a lesson on this. Otherwise, click here to order unique IP addresses. |
| How to install a SSL certificate on a client's website. | How to get SSL certificate installed on a client website.
You will need a unique IP address to install a SSL certificate. If you want a certificate installed we recommend using http://thawte.com, as it usually takes our techs 10 minutes or so. You will be charged $1.33 per minute.
Here is what you need to do to get a certificate installed:
1. Create a ticket and Include the following info:
A. Host to make cert for Country (2 letter Abbrivation) (US)
B. City
C. State
D. Company Name
E. Company Division
F. Email
G. Password
H. The domain name
I. And yes or no if you want the www. to also be SSL.
2. Our techs will generate a request and send it back in your trouble ticket.
3. You then need to forward the generated info to whom you purchased the SSL from, e.g. thawte.com
4. That company then gives final info to you, put it back in the ticket and send it back to use. The techs will then install it.
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Instructions on how to point your domain name to our servers.
Please note you must use the nameservers we gave you in your setup information, not the ones used in these tutorials. | If you do not have a domain name yet, you can purchase one from any registrar.
We recommend YellowDomains.com.
YellowDomains.com only charges $8.75 per year with only one year up front, and only $7.75 if
you transfer a domain from another registrar. You can also pay with credit card, check,
or even cash, and YellowDomains.com
will not solicit your clients for webhosting.
We also do not require you to put our name on your domain record as most ISP companies do. You control your domains 100%.
If you need
instructions on pointing your domain to us:
If you want instructions on how to point your domain name to us
on YellowDomains.com click here.
If you want instructions on how to point your domain name to us
on domains410.com click here.
If you want instructions on how to point your domain name to us
on namebargain.com click here.
If you want instructions on how to point your domain name to us
on directnic.com click here.
If you want instructions on how to point your domain name to us
on NetworkSolutions.com or NetSol.com click here.
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Get manuals for our Dedicated Server Managers.
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Please note we have installed manuals for your clients on your customized ISP website for webhosting. These are brandable manuals for you to use for your ISP business.
Click here to read the End User Manual.
Click here to read the Reseller Manual.
Click here to read the Server Owner Manual.
To install the manuals on your own website download the zipped files below, unzip them, then ftp them
up to your website.
Click here to download zipped End User Manual.
Click here to download zipped Reseller Manual.
Click here to download zipped Server Owner Manual.
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| If you want to become a contracted ISP with P.E.E.L. Inc. review and print the contracts here. |
Click here for the USA contract.
Click here for the UK contract.
Click here for the contract for residents outside the USA and the UK.
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